|Knowledge Base Overview|
Follow the directions below to open and configure the Answer Questions Web Part.
|1.||From the Quick Launch bar, click the Q & A link.|
|2.||Edit the Web Part:||Click the arrow located next to the web part title bar and select Edit Web Part; or use the ribbon to edit the page and then edit the web part.|
|3.||Select a Question and Answer List:||
This is preconfigured to point to the Bamboo Article Questions and Answers discussion board list.
|4.||Select a Configuration List:||
This is also preconfigured and points to the Bamboo KB Configuration List.
|5.||Select Picture Library:||
This is preconfigured to point to the KB Picture Library. This setting allows you to include images in your response to the end user and/or the discussion board. These images can be inserted directly into your response and no longer have to be uploaded to a Picture Library before you can reference them.
|6.||Select Default Question View:||
Select the default view for questions. The other views will be available via the Answer Questions navigation menu.
|7.||Use SMTP Secure Authenticated Connection:||
Check this box and the other options become visible so you can enter the credentials for SMTP authentication.
|8.||Records per Page:||
Enter the number of questions you want to display at a time in the KB Answer Questions web part.
|9.||Select a Language:||
Select this option to set the language used on the user interface of this Web Part.
See Localizing Bamboo Products for more information.
|10.||Click Apply and then OK to save your changes.|