Applies To
- Bamboo Products
- Windows SharePoint Services v3 and Microsoft Office SharePoint Server 2007
- SharePoint Foundation 2010 and SharePoint Server 2010
- SharePoint Foundation 2013 and SharePoint Server 2013—Standard Edition
- SharePoint Server 2016
While troubleshooting issues, the Bamboo support team may request a copy of the log files for your Bamboo product(s). Many licensing, functionality and access issue information is captured in the log files found in the BambooSolutions file folder.
This directory is located at C:WindowsTempBambooSolutions
The log files are named in this format: bsc_bamboo_{processID}.log
- where {processID} is the ID of the w3wp.exe process which was handling the request at the time of the error
NOTE: These files will be created on any farm server running the Microsoft SharePoint Foundation Web Application (on SharePoint 2010 or SharePoint 2013) or the Windows SharePoint Services Web Application (on SharePoint 2007).
To determine which servers on the farm run these services:
SharePoint 2007:
- Go to the page Central Administration > Operations > Servers in Farm
SharePoint 2010:
- Go to the page Go to the page Central Administration > System Settings > Manage Servers in this Farm
SharePoint 2013:
- Go to the page Central Administration > System Settings > Manage Servers in this Farm
There may be many log files. When reporting a problem to support, attach the most recent file(s) to your support ticket. If you know the time at which the error occurred, choose the file with the corresponding date/time.
Refer to Topology and Services in SharePoint Central Administration for a list of servers running this service. Learn more…