Example of Using Compare Widget

Example of Using Compare Widget

sa08CompareEx1.jpgIn this example, a customer service group wants to use a workflow to set a Phone Survey field in a trouble ticket list to True when a ticket is created if a customer has purchased a support contract.

To do this, a Compare widget checks the Support Level field for the customer in a Customers list and stores the result in a workflow variable.

An Update Item widget then updates the Phone Survey field to the new value of the workflow variable.

Return to Compare Widget Properties

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