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Just as in SharePoint, you have areas of your site that are restricted to those in the know. In order to protect your company, Bamboo only handles support calls for those customers who are registered with us. If you need to get support on someone else’s order, ask them share the order with you here and you will be able to submit support tickets for those products.
All they have to do is click into this tab and select the system profile they want to share (there could be multiple depending on products purchased or farms in your environment) and then they simply put in the Email address of the person with whom they want to share the order. After this is completed, you will be able to get support on an order placed by someone else.