About our documentation

About our documentation

image of Bamboo WayHere at Bamboo, we think documentation is useful as a reference tool and we don’t expect you will read everything we write about our products. With that in mind, we have organized our documentation to help you find the information you need when you need it. Each product has a landing page that looks like this.

 

Highlights Release Notes Complementary Products

 

Install

Permissions

License

Permissions

  • In this quadrant you will discover topics relating to installing Bamboo products for the first time or how to handle installation if you migrate to a new version of SharePoint. Each time you see an ellipsis after the phrase (…), you will find a list of topics rather than a single page of content or there may be no topics for that particular topic and an empty page will display. We will continually be updating and adding topics so you will likely see more content in the future!
ServerAdmin
  • Whether you try one Bamboo product, a toolkit or a suite of products, the download is a fully-functional version to install and configure in your environment. When you decide to purchase, this section guides you through activation and licensing, including information about handling your licensed products when you move your Bamboo product to a different server or farm, as well as troubleshooting tips about product licensing.
ServerAdmin

Configure

Permissions

Work With

Permissions

  • Configuring your product is the how to set it up as it was intended by the developers so that you can best leverage the product features. This quadrant provides information relating to configuring your Bamboo product as well as a list of troubleshooting tips relating to configuration. You may see a link to a video within any topic in our documentation; all of those videos are in our Bamboo Solutions Support YouTube channel.
SiteAdmin
  • We want you to use our products and this quadrant covers how users will interact with them. Many of the screens you interact with are featured in this section with a plethora of helpful, how-to topics that explain not just what you see on the screen and how to fill in the fields, but tips on why to choose one option versus another option.
User-1
At the bottom of the quadrants, we include a link to all
the topics relating to that product. If you still cannot
locate what you need, take advantage of our search
boxes. At the top of each page is a global search to find
topics relating to keywords. We also provide filtering
to narrow down your search results.
ShoppingBag Each page also gives you a quick link to the storefront page where you can download a trial or purchase our products.

Not sure which SharePoint platform you are using? Check out this informative article.

We hope you find our new layout easy to use as you interact with our products. We welcome your feedback on any page. Simply leave us a message at the bottom of a page; if you cannot find what you need, let us know. We will continue improving and expanding our product information.
In addition to the Product Documentation, Bamboo offers the following resources accessible from the Reference Section on the home page to help you use our products during your trial period or after purchase:

  • Knowledge Base: Our searchable Knowledge Base includes release notes and product updates as well as articles and answers to frequently asked questions.
  • User Forums: Get help from other Bamboo Nation users by posting your question in our user forums. There is a dedicated forum for each Bamboo product. We also welcome your feedback and feature suggestions in the New Product Requests forum.
  • Customer Support Website: The Bamboo Support Website includes links to our searchable Knowledge Base, Bamboo Nation user forums, support plan details, and more. To report issues or ask questions, use the official Help Desk portal at My Bamboo.
  • My Bamboo: Register with My Bamboo to track product downloads and purchases, submit tickets through our Help Desk portal, manage product notifications and more.

To further augment our online documentation, check out our YouTube channel where may find a growing list of helpful videos.

Not quite what you need? E-mail Bamboo Sales at [email protected] with any questions about functionality, pricing or licensing.