Troubleshooting Community Central Timer Jobs

Troubleshooting Community Central Timer Jobs

You can troubleshoot these issues related to Community Central timer jobs:

  • Statistics Web Parts such as Top Rated, Most Viewed, and Top Experts do not display current data.
  • The Site Members list does not indicate new activity even after five minutes.
  • The timer jobs do not display on the Job Definitions page or have failed to run.

Follow these steps to troubleshoot the above issues:

Step Action Description
1. Verify that the timer jobs are running for each Web application that you have created.

Go to Central Administration > Monitoring > Timer Jobs and click Check job status.

Locate both timer jobs under History.
SA15_CheckJobStatus.jpgYou will see both timer jobs: SA15_TrblshootTimerJobs3.jpg

2. AFTER the Bamboo Community Central: Master Timer Job and Bamboo Community Central: Update Site Information timer job have both completed with a Status of Succeeded, manually run both of them.

Perform these steps for both timer jobs:

  • In Central Administration, click Monitoring.
  • In the Timer Jobs section, click Review job definitions.
  • Locate and click the name of the timer job.
  • On the Edit Timer Job page, click Run Now at the bottom of the page.
3. If a timer job is not running, it is not listed on the Timer Job Status page under Running.

If the timer job failed or did not initialize, it displays on the Timer Job Status page, but the Status is Failed and the initialization is 0%.

To fix this, you must deactivate and then reactivate the timer job. Alternatively, you can start and stop the SharePoint 2010 Timer service.

To deactivate and reactivate a timer job:

  • Navigate to Central Administration > Application Management and click Manage web applications.
  • Click to select the desired Web application, and then click Manage Features on the Web Applications ribbon.

  • Click Deactivate next to the timer job and click Activate, then click OK.

See also: