Knowledge Base allows you to create a useful, dynamic knowledge management application within minutes. KBSA features two sites: the Bamboo KB Admin site and the Bamboo KB Client site.
The KB Admin site allows Knowledge Base Administrators to create and manage articles and article categories, view reporting, answer end-user questions, and more.
NOTE: If users have Designer permission level, they can see the site and you may not want anyone making modifications until the site has been used for a certain period of time.
The KB Client site allows end users to search articles, locate articles through tree navigation, view lists of the most popular articles and recently added articles, submit questions to KB Administrators, and more. End users can print or e-mail articles or export them to PDF, as well as rate and comment on articles.
NOTE: You may want to change the name of this site rather than keep it labeled “Client Site.”
The KB Client site has two available site templates to choose from:
- Bamboo KB Client Site – Team Site, which is based on the standard SharePoint team site
- Bamboo KB Client Site – Meeting Workspace, which is based on the standard SharePoint meeting workspace site
Knowledge Base features an easy-to-use, centralized site with Administrative and Client tabs (which are linked to sites).
When you first create a KBSA site, it looks very empty; we expect you will quickly add content that is relevant to your organization using the lists that are provided in the KB Admin site. Use the navigation sidebar in the Bamboo KB Admin Site to create and manage articles, answer users’ questions, manage article images, approve and manage users’ comments, and create and manage Knowledge Base categories.
Some of the things you will want to do right away within your sites are listed below (click the links to read more details about that section):
- KBSA Admin Site Home – Hub for managing knowledge content. You can use the Use the Tree View web part to navigate KB content by category. The Tree View web part is one of the first things you will want to update on your Admin site.
- Manage Category Permissions – Create and edit article categories. Category control is another area you will want to update before opening up the site to your end users so that content is categorized appropriately.
- Tag Cloud Article Access in KBSA – Create tags to be associated with articles.
- KBSA Reporting – View data and statistics about Knowledge Base articles.
- KBSA Authors – View data about Knowledge Base articles according to author.
- Manage Images in KBSA – Upload article- or category-related images.
- KBSA Pending Questions – Answer questions submitted by end users.
- Article Control – Create and edit articles. Manage article and category permissions.
- KBSA Comment Control – Approve and manage comments on articles.
- KBSA Client Site – The KB Client site enables end users to search for articles and content.
- KBSA Search Page – The Search page allows end users to search for articles using specific search criteria.
- Ask a Question Page in KBSA – The Ask a Question page allows end users to submit questions to Knowledge Base Administrators, who can then review the questions and respond to them.
- Display Article Page in KBSA – Users can e-mail, print and view the number of times the article has been viewed directly from the article itself.
One more area that you may consider updating very soon is who has permission to your KBSA site