Troubleshooting Tree View Archives

Overview of the new Bamboo product Logging

In April 2017, Bamboo released Bamboo.Logging v3.1.0.0 with the Q1 (2017) Cumulative Update of Bamboo component products.

In response to customer feedback the new logging version uses SharePoint ULS logs by default, instead of the the Bamboo logs. The main benefits of this change are:

Bamboo Log files will not fill the C: drive on WFE servers. Previously, Bamboo products reported errors to proprietary log files located in C:WindowsTempBambooSolutions on each web front end server in the farm as described in Error Log Files.
SharePoint administrators are very familiar with ULS logs and the ULS Log Viewer. When Bamboo products log to ULS, SharePoint administrators have one less set of logs to review.
ULS log files can be more easily managed for size and archived, a feature that was not previously available for Bamboo logs.

Bamboo component products installed or upgraded after April 2017 will have the new Bamboo Logging deployed as part of the Bamboo.Framework.wsp solution, which is common to Bamboo products and globally deployed to the SharePoint farm.

IMPORTANT:
1) If you have multiple Bamboo products installed on your farm, some Bamboo log files may remain in C:/Windows/Temp/BambooSolutions until you upgrade all of the Bamboo products.
2) Bamboo applications (e.g., PM Central, Workflow Conductor, In/Out Schedule Board) will not have the new Bamboo Logging until their respective CU’s are available in Q2 2017.

Please note the following for the new scripts:

The script installs all the WSPs found in the installation folder, in alpha order
The install/upgrade script deploys to all content web apps. If you would prefer to deploy to a single web app, you can modify the script or deploy via Central Administration.
Uses Upgrade instead of Install for existing components.

For additional information about how to use the updated processes:

Installing using the updated install process
Upgrading using the updated process
Uninstalling using the updated process

I am having trouble adding the product Web Part to a page

Verify that the associated product feature is active in the site collection by following the instructions for Activating a Bamboo Site Collection Feature. If you are wondering which Site Collection Feature to activate for your product, refer to.
If the product feature is active but you still have problems adding it to the site, deactivate it and then activate it again.
If the product feature is not available to the site collection, verify that the product was successfully deployed to the Web Application. Deployment status can be verified in SharePoint Central Administration > System Settings > Manage Farm Solutions. If you are using WSSv3/MOSS, its in SharePoint Central Administration > Operations > Solution Management.
If the product does not appear in the list of Farm Solutions in Central Administration, it hasn’t yet been installed on the farm.
If the product shows a status of “Error” in the Farm Solutions list in Central Administration, Retract and then Remove the solution before running the Installation/Setup Program again to reinstall it. Refer to How to run the Installation-Setup Program for more information.

Error Log Files

Applies To

Bamboo Products
Windows SharePoint Services v3 and Microsoft Office SharePoint Server 2007
SharePoint Foundation 2010 and SharePoint Server 2010
SharePoint Foundation 2013 and SharePoint Server 2013—Standard Edition
SharePoint Server 2016

While troubleshooting issues, the Bamboo support team may request a copy of the log files for your Bamboo product(s). Many licensing, functionality and access issue information is captured in the log files found in the BambooSolutions file folder.

This directory is located at C:WindowsTempBambooSolutions

The log files are named in this format: bsc_bamboo_{processID}.log

where {processID} is the ID of the w3wp.exe process which was handling the request at the time of the error

NOTE: These files will be created on any farm server running the Microsoft SharePoint Foundation Web Application (on SharePoint 2010 or SharePoint 2013) or the Windows SharePoint Services Web Application (on SharePoint 2007).

To determine which servers on the farm run these services:

SharePoint 2007:

Go to the page Central Administration > Operations > Servers in Farm

SharePoint 2010:

Go to the page Go to the page Central Administration > System Settings > Manage Servers in this Farm

SharePoint 2013:

Go to the page Central Administration > System Settings > Manage Servers in this Farm

There may be many log files. When reporting a problem to support, attach the most recent file(s) to your support ticket. If you know the time at which the error occurred, choose the file with the corresponding date/time.

Refer to Topology and Services in SharePoint Central Administration for a list of servers running this service. Learn more…