Highlights of Knowledge Management Suite

Highlights of Knowledge Management Suite

km_header.jpgWith a full complement of additional components and tools, Knowledge Management Suite is the perfect way to extend and customize Bamboo’s popular knowledge management application to meet the needs of your SharePoint environment. With Knowledge Management Suite, you get more than just a ready-to-use solution for managing rich digital content — you gain the ability to use its powerful components anywhere in SharePoint, along with additional features like process management. Thanks to the additional components that come with every Knowledge Management Suite, you’re able to customize and extend Bamboo’s KBSA as far as you’d like, by either adding new levels of integration with your existing SharePoint environment, or simply enhancing the application to meet your specific requirements. If you’re looking to manage complex information in SharePoint, KBSA is the fastest, simplest way to get started — and with the power of Knowledge Management Suite, there’s no limit to how far you can take it.

Getting Support for Your Bamboo Suite and Suite Products

Getting Support for Your Bamboo Suite and Suite Products

If you have a question about your Bamboo Suite or the products included in the Suite, Bamboo has several online resources available to assist you:

  • Online Documentation: Information about individual Suite products is listed within the section for that product; click the name of the product listed below.

  • Knowledge Base: Our searchable Knowledge Base includes product release notes, helpful product information, and answers to frequently asked questions and problems.

  • Customer Support Website: The Bamboo Support Website includes links to our searchable Knowledge Base, Bamboo Nation community forums, support plan details, and more.

If you cannot find your answer in one of the online resources above, submit a support ticket in My Bamboo.

Downloading and Installing the Suite License Package

Downloading and Installing the Suite License Package

The Suite License package for your version of SharePoint is available in My Bamboo. To download and extract your license package:

  • Log in to My Bamboo using the information provided when you purchased your Bamboo Suite.

  • Click Toolkits, Suites and Libraries.

  • In the Product Licenses section, click the order that corresponds to the Bamboo Suite you want to install. This will load the files related to that order.

  • In the License Packages and Related Files section, click the Download link for your Suite License package and save the file to a folder on your SharePoint server.

  • Navigate to the folder where you saved the license package and double-click the self-extracting .EXE file. The contents of the file will be extracted to the same folder as the .EXE file and the Setup program will start. You can also manually start the Setup program by double-clicking the Setup.bat file in the extracted folder.

Once you have downloaded and extracted the license package, install the Suite License. The Suite License provides the ability to activate all products included in your Bamboo Suite with a single license key. You can install the Suite License before installing any Suite products. Use the Setup program provided with the Suite License package to install the Suite License.

Where to run the installer for this component:

The Bamboo Suite License installer must be run on one front-end Web server in the SharePoint farm where the SharePoint 2007 Windows SharePoint Services Web Application, the SharePoint 2010 Microsoft SharePoint Foundation Web Application service, or the SharePoint 2013 Microsoft SharePoint Foundation Web Application service is running. Check SharePoint 3.0 Central Administration Topology and Services or SharePoint 2010 Central Administration System Settings for a list of servers running this service.


Required permissions for the installation user account:

  • Must be a member of the local server’s Administrators group.
  • Must be a member of the SharePoint Farm Administrators group.

Installation instructions:

Step Action
1. In the Setup program, select the Suite License item in the Setup Components list and click Install.
2. Read the information in the first installation screen and click Next.
3. A system check is performed to determine if your server is ready for installation. Once all checks are successful, click Next. If a system check fails, click Abort, fix any problems, and then restart the installation.
4. Review and accept the End-User License Agreement and click Next.
5. The Suite License is installed. When installation is finished, click Next.
6. Setup displays an installation summary screen. Check that the solution was successfully deployed, and then click Close.

Once you have installed the Suite License, install the Bamboo Web License Manager.

De-Activating the Suite/Toolkit License

De-Activating the Suite/Toolkit License

Each Suite License key is valid on a single SharePoint Web front-end server. If you want to move a Suite License from one server to another, you must deactivate the key on one server and activate it on another.

NOTE: If your SharePoint environment is installed on a virtual machine and you revert to a previous version of the VM, you do NOT have to reactivate a license that was activated offline as long as you revert to a version where the same installation of SharePoint is present. You can simply re-enter the activation key you received during the offline activation process. If you reinstall SharePoint on your VM (or if you lost the original activation key), you must deactivate and reactive the license key. If your original SharePoint instance is no longer available to deactivate the license, or if your server does not have Internet access, follow the instructions in Step 5 below for deactivating your license offline.

Step Action Result
1. Open SharePoint Central Administration. Make sure you have the proper access rights to log in.
2. Depending on your platform, do the following:
SharePoint 2007: Click the Operations link. In the Bamboo Solutions Corporation section, click Bamboo Web License Manager.
SharePoint 2010|2013: In the Bamboo Solutions section in Central Administration, click Manage My License Keys.
SharePoint 2013: the Bamboo Solutions section in Central Administration, click Manage My License Keys.
3. In the Bamboo Web License Manager page, expand the Suites and Packs item and click the link for the Suite you purchased.


Click the Status link to display the Activation page for the server you want to deactivate.

4. You can deactivate your license online if your server has an Internet connection, or offline if it does not. Follow the instructions below for whichever applies to your server:
5. To deactivate your license online: In the Activation page, click the Deactivate button.
To deactivate your license offline:

Log in to My Bamboo and click Manage License. Enter the License Key in the Deactivate Your License tool and click the magnifying glass icon to verify your license. After verifying your license, click the Deactivate button. If you do not have your original key, you can find it in My Bamboo.

NOTE: Your Bamboo Suite license key was provided by your Bamboo Account Manager when you purchased the product. For your convenience, the license key is also available in My Bamboo. Log in to My Bamboo and click Toolkits, Suites and Libraries. The keys associated with your original Bamboo Suite order are listed in the Product Licenses section. Each key is valid for a single Web front-end server.

The Suite license has now been deactivated and can be activated on another server or SharePoint installation.